Refund Policy

1. Our Role as an Intermediary

HYPLOGS operates as an intermediary platform connecting customers with third-party delivery services and vendors (including but not limited to Glovo, Instacart, DodoPizza, and local partners). We do not manufacture, stock, or directly deliver the products listed on our platform. Our role is to facilitate the ordering process and ensure your instructions are relayed to the respective service providers.

2. Refund Eligibility & Conditions

Due to the nature of our service and the perishability of many gift items (such as food or flowers), refunds are processed under specific conditions:

• Order Cancellation: Full refunds are available if you cancel the order before it has been accepted or processed by the third-party partner.
• Service Failure: If the third-party partner fails to deliver the order due to their operational issues, a full refund will be issued.
• Incorrect/Missing Items: If the delivered items do not match your order or items are missing, we will offer a partial refund or replacement, subject to verification.
• Non-Refundable Scenarios: Refunds are not typically issued for failed deliveries due to incorrect addresses provided by the customer, or if the recipient refuses the package.

3. How to Request a Refund

To ensure a personalized and swift resolution, all refund requests must be initiated through our direct support channels. We do not use automated refund buttons to allow us to investigate each case with our partners.

4. Processing Timeframes

Once a refund is approved, it will be processed within 5-7 business days. The funds will be returned to the original payment method used during the transaction.

5. Disputes & Chargebacks

We encourage you to contact our support team first to resolve any issues. Unjustified chargebacks may result in the suspension of your account on our platform.